Shipping Policy
Updated: 03/04/2026
Thank you for shopping with Mountain Root LTD. Below you’ll find detailed information about our shipping policies and procedures.
Shipping Locations
We currently ship to:
- United Kingdom
- International destinations worldwide
All orders placed through https://www.mountainroot.co.uk are carefully packed and shipped from our fulfillment centers to ensure timely and secure delivery.
Processing Time
Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates
Shipping rates are calculated at checkout and depend on your location, order size, and selected shipping method. We may offer free shipping on certain promotions or orders above a specific threshold.
Estimated Delivery Time
- Domestic Shipping: 2–7 business days
- International Shipping: 7–21 business days
Note: Delivery times may vary due to customs, carrier delays, or other unforeseen issues.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment directly through our carrier’s website.
Delivery Issues
If you haven't received your order within the expected timeframe, please contact our support team via https://www.mountainroot.co.uk. We will work with the carrier to resolve the issue promptly.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure the shipping address is entered correctly. We do our best to speed up processing and shipping times; therefore, there is a limited window to cancel or change orders.
Damaged or Lost Packages
In the event of a damaged or lost package, please notify us immediately. We will initiate an investigation with the shipping provider and offer a replacement or refund depending on the outcome.
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, or taxes once they reach your country. Mountain Root LTD is not responsible for these charges. Please consult your local customs office for more information.
Changes to Shipping Policy
Mountain Root LTD reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.
Contact Us
If you have any questions about this Shipping Policy, please contact us through our website at https://www.mountainroot.co.uk or via email info@mountainroot.co.uk
Business Address:
128 City Road,
London,
United Kingdom,
EC1V 2NX